privacy policy

Sallins Farm Stays
Last updated: 020226

1. What personal data we collect

We may collect and process the following personal information:

Name
Email address
Telephone number
Billing address
Booking details (dates of stay, number of guests, special requests)
Payment information (payments are processed securely by third party providers, we do not store card details)
Correspondence (emails or messages you send us.

2. How we collect your data

We collect personal data when you:

Make a booking or enquiry (via our website, email, phone, or third-party booking platforms)
Contact us with questions or requests
Leave a review or feedback

3. How we use your data

We use your personal data to:

Manage bookings and provide our accommodation services
Communicate with you before, during, and after your stay
Process payments and refunds
Meet legal and regulatory obligations
Improve our services and guest experience

We only use your data where we have a lawful basis to do so, such as fulfilling a contract or complying with legal obligations.

4. Sharing your data

We only share your data where necessary, including with:

Payment processors
Booking platforms
Accountants or legal advisers (where required)
Authorities, if legally required to do so

We never sell your personal data.

5. Data retention

We keep your personal data only for as long as necessary:

Booking and financial records are retained for tax and legal purposes
Enquiry data is retained only as long as needed to respond

When no longer required, data is securely deleted.

6. Your rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to or restrict processing
Request data portability
Withdraw consent (where applicable)

To exercise your rights, contact us.

7. Cookies

Our website uses cookies to help it function properly and to improve your experience.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They help websites work efficiently and provide information to the website owner.

Types of cookies we use:

Essential cookies
These are necessary for the website to function properly, such as enabling page navigation and access to secure areas.
Analytics cookies
We may use analytics tools (such as Google Analytics) to understand how visitors use our website. These cookies collect information anonymously, such as pages visited and time spent on the site.
Functionality cookies
These allow the website to remember choices you make (such as preferences) to improve your experience.

Managing cookies
You can control or delete cookies through your browser settings at any time. Please note that disabling cookies may affect how our website functions.

Consent
By continuing to use our website, you consent to the use of cookies in accordance with this policy, unless you have disabled them in your browser settings.

8. Security

We take reasonable steps to protect your personal data from loss, misuse, or unauthorised access.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on request or on our website.

10. Contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: enquiries@sallinsfarmstays.co.uk